Many of Australia's largest organisations use CSAR-built workshops

Derek Rowe, creator of CSAR: It's been years since I designed a workshop for a client that wasn't based solely on CSAR. Here are just a couple of examples:

The Australian Institute of Management, Victoria/Tasmania (AIM Vic/Tas)

Since 2007, I have used CSAR to design over 25 public course work workshops for AIM. In fact, AIM compelled me to move CSAR forward on my list of things to do, as they were desperate to increase the "stickiness" and learner-centredness of their products. The majority of these courses have been highly successful, and in rolling them out there are now dozens of highly experienced trainers running courses with a CSAR focus. In fact, at one point we even created a new term for them - "Traincilitators" - i.e. a blend of trainer and facilitator.

One final note; the CSAR concept, albeit in an earlier form, has been used as the central design and delivery concept in AIM's very popular Certificate IV in Training and Assessment. This means there are many thousands of AIM participants out there designing and delivering their own courses using the core principles of my model. For me this is both edifying and humbling.


CGU Victoria WorkCover Team

CGU WorkCover have used me for years to design and deliver targeted, half day workshops in the areas of service, communication and time management. In all cases I have been encouraged to use CSAR in its Classic mode, which has in turn assisted participants to return to their desks and immediately convert course material into new work behaviours. Case in point - one single 3 hour workshop enabled CGU's entire claims team - well over 100 members - to move their industry service rating (monitored by WorkSafe) from last to first place. We did this by (a) determining which 3 service measures (there are 10 in all) most required improvement, and spent roughly an hour on each in the workshop.

Using CSAR Classic, we were able to cycle 8 key learning topics through the quadrants in the required 180 minutes.


Schweppes Sales Training

In 2010 I developed a CSAR-built sales training course for all Schweppes Territory Sales Managers nationally. It was a 1.5 day course with more practical activities than I have ever seen in a sales workshop. CSAR was a critical part of this as it forced me to re-think how to represent sales theories and strategies in short, instructional bursts (freeing up more time per hour for activities and reflection). As a result, the traditional 6 steps of selling became the more organic and flexible 3 phases of selling. These 3 phases have subsequently grown to be a hallmark of my sales training in a general sense!

This is the thing about CSAR; because it is a system that compels the designer to package up course content within framed parametres, it supports open, creative, new thinking on even the most traditionally accepted subjects, leaving you with a product that's not only a better experience for the learner, but also with a fresh take on what you're required to cover.


The Victorian WorkCover Authority - Health and Safety Rep Training

In 2013 I was very honoured to win the tender to design a 5 day Health and Safety Rep course for the Victorian WorkCover Authority. I did so because their tender document specifically asked for the successful designer to have a learner-centred model for instructional design. CSAR seemed to fit the bill. On top of using CSAR to create the workshop, other training organisations who deliver their own version of the course have been introduced to CSAR, and as such have been given the opportunity to design along its lines.

This has been great exposure and validation of the model.


Target - One day store manager presentation skills training

Yes, you read that correctly - a one day presentation skills course that encompasses both effective design and delivery of presentations, as well as the normal final session of learner presentations. CSAR made such an event possible as, once again, it challenged me to make content fit the medium, rather than the other way around. In this case I came up with a design and delivery system for presentations that literally takes minutes to train, as opposed to the usual hours, freeing up maximum on-your-feet practice time.

Of course, the basis of the system is all about changing audience states!